Refund policy
Published: 2025.04.16
Last Updated: 2025.10.24
Returns and Refunds
We want you to be completely satisfied with your purchase from CarOriginals.eu.
If any item arrives defective, damaged, or not as described, please contact us within 24 hours of delivery before using or installing the product.
📧 Contact email: info@caroriginals.eu
When contacting us, please include:
- Your order number and product (part) code
- Photos of the defect
- If delivered by courier:
- Photos of the original packaging (one showing the product number)
- Photos of the shipping package (one showing the shipment number)
- Purchase confirmation document (invoice)
📌 Electronic goods require a document from the manufacturer’s authorized service confirming the defect.
How Returns Work
- All returned goods must be in their original, undamaged packaging.
- The return shipment must reach us within 5 working days after confirmation.
Refund or Replacement Options
- Ensure goods are returned in original, undamaged packaging
- You must send the return so it reaches us within 5 working days after confirmation
Available resolutions:
After reviewing your return:
- You may receive a full refund for defective goods.
Important: Do not use or install visibly defective products. The Seller isn’t liable for defects identified after installation if you or the installer could have noticed them within 24 hours post-delivery.
Other Cases
- Non-defective, quality goods are not eligible for return or exchange unless agreed otherwise
Refund Processing Times
Once your refund is approved:
- Refunds via Shopify Payments typically appear within 5–10 business days, depending on your bank
- You’ll receive a confirmation email when your refund is processed
Contact Information
CarOriginals
Email: info@caroriginals.eu
Location: Vilnius, Lithuania
Website: https://caroriginals.eu
For all return, warranty, or refund inquiries:
info@caroriginals.eu